How to Buy/Choose an ePCR System
Finding an ePCR can be an expensive investment for an NEMT or any other emergency medical service provider. However, it offers numerous advantages for them, such as greater efficiency of operations, data collection, recording, reporting, etc.
If you are an NEMT organization considering investing in an ePCR system, this post is for you. The information will help you choose the right ePCR system for your organization.
Integrating an ePCR allows your business to run in-depth analysis through data filtration. You can use the analytics reports for better business decisions. An ePCR will enable you to generate reports based on different criteria such as:
- The number of calls your organization received during a specific timeframe
- The number of calls for cardiac chest pain, etc.
6 Tips for Choosing the Right ePCR system
Here are six tips to help you choose an ePCR system suitable for your business needs.
If you are an American EMS organization looking for an ePCR solution, ensure that it complies with NEMSIS requirements. This will not only help boost your business efficiency but also enable seamless communication. A well-reputed ePCR software allows transparent communication channels with government agencies and medical healthcare providers.
Always Buy a SaaS/Cloud-based System
A cloud-based ePCR system will not only help reduce your downtime, but also save costs by decreasing your IT infrastructure expenses. Your business will also help save a substantial amount of money as an ePCR will rectify the need for a full-scale IT staff.
You do not need to worry about the maintenance or updates because the ePCR solution provider will undertake the responsibility. Simply put, a cloud-based ePCR will ensure fewer problems with a high sense of reliability.
If you run a small to medium-sized business, chances are that your in-house servers do not have high-level encryption and cybersecurity protocols. This leaves your financial and consumer data vulnerable to hacking and cyber threats.
A cloud-based ePCR will ensure that your data is secure at all times while allowing you instant remote access. Furthermore, you will be able to manage all your data, transactions, and information in real-time anytime, anywhere.
Always ensure that the ePCR you buy must be compatible with your existing CAD system. This will help your paramedic staff, as well as the office employees/dispatchers to communicate more effectively.
Additionally, CAD integration can boost your documentation process and eliminate data redundancies due to multiple entries. This will enable your organization to save time, reduce the number of errors, and offer a reliable customer experience via prompt responses in emergencies.
Ongoing Technical Support
Most ePCR solutions offer all the features your EMS business needs to operate smoothly. However, you have to realize that your software will have little to no value if your staff cannot use the solution to its maximum potential. Therefore, you need an ePCR solution provider to train your employees.
ePCR solution providers like ISI Technology offer additional ongoing training for your staff and technical support after purchasing the solution.
Documentation and maintaining the record of your business and consumers’ data are of utmost importance in the healthcare industry. Therefore, you need an automated solution with a feature to customize your documents and data reports as per your business needs.
Ask your ePCR service provider if the solution you are purchasing only offers reporting in a set format? If that is the case, you must look elsewhere.
Ask for a Demo
While many solution providers will promise you all the features you are looking for, the final solution may fall short. Therefore, you should always check before you buy an ePCR system.
Once you are satisfied with what the ePCR software has to offer, you must book a demo and see the ePCR in action. Your ePCR vendor should be willing to work as your strategic partner and ensure that the software addresses all the pain points of your EMS and NEMT organization.
You must also pay attention to easy it is to reach the vendor via phone. This will give you an insight into their quickness to respond in case of a technical error with the solution. Make sure that the demo answers all your questions; most importantly, the people you speak to should be knowledgeable.
ePCR Solution: Get a Free Demo
Whether you are an NEMT or a medical service facility, if you are looking for an ePCR solution for your organization, ISI Technology is your go-to vendor. We offer a wide range of solutions customized for the medical industry. Get your free demo today!