NEMT Software

No matter how you schedule trips, RouteGenie makes it easy for everyone. Our NEMT software has API integrations with major and regional brokers, like ModivCare and Veyo, for seamless trip scheduling; an iFrame widget that can be added to any provider’s website for simplified passenger booking; a facility portal that allows partners and facilities to book and manage trips for their patients; and a passenger app for private pay clients to book and track their rides.

It’s this simple: when you have a variety of ways to schedule trips, it becomes a seamless process for passengers, dispatchers, drivers, and brokers alike.

Is there anything worse than hitting the road without a plan? If you’re an NEMT provider, this means potentially hitting bad traffic, facing unexpected weather, or taking a longer route than necessary. With RouteGenie, you don’t have to worry about these things.

RouteGenie pinpoints the fastest and most efficient routes for every trip, searches for multiload opportunities along the route, and makes real-time adjustments if better routes are available.

You can even pre-route some or all of your trips for the day so that everything is ready to go as soon as your drivers arrive. Review the efficiency of each route with quick access to see the amount of time the vehicle will be on the road, total miles driven, and revenue dollars for that route.

Manual NEMT billing is time-consuming, tedious, and often inaccurate. If you’re trying to run a successful operation, you need a reliable billing method. RouteGenie’s billing module automates the entire billing process, reducing your billing labor by 50%. It offers a variety of billing solutions, including direct broker integrations, a direct clearinghouse integration, paper and PDF invoices, CMS 1500 forms, trip logs, spreadsheets, and more.

Once you complete a trip, you have all the information you need stored in the system, so it’s easy to create an invoice right away. Submit accurate claims and get paid faster than ever before.

Never choose the wrong vehicle again. RouteGenie’s dispatching tool identifies which vehicle has the best efficiency for a trip based on drive time, distance, and on-time performance. The system proactively points out and offers multiload opportunities that fall into the set pick-up and drop-off windows, adhere to vehicle capacity, and fit any other parameters that your company has set.

Dispatchers can easily make real-time adjustments that immediately update on a driver’s route. The system makes it simple to find the best routes, find any additional pick-up opportunities that fall within the planned route and timing, and offers direct communication between dispatcher and driver.

When you run an NEMT business, you need to make sure your fleet is healthy and ready to hit the road every day. Even small vehicle problems can become a huge issue for your operation if they aren’t found quickly enough. RouteGenie saves all vehicle information, including insurance policy, registration, and DOT information for easy access. Automatic alerts let you know when you need an oil change, or if your registration needs to be renewed soon.

Plus, drivers can easily submit pre and post-trip checklists to stay up-to-date on vehicle health. If there’s an issue, your team will know right away.

You likely get the majority of your trip requests from brokers, so RouteGenie has integrations with both major and regional brokers to simplify trip management.

If you’re partnered with a RouteGenie-integrated broker, you’ll be able to automatically find trip requests in the system and schedule them in just minutes.

If you’re working with a broker that RouteGenie isn’t yet integrated with, we’ll be happy to look into the possibility.

Paratransit software gives you the ability to manage every part of the trip process from one platform. Automating your process boosts your efficiency, saves you money, and gives your business more structure in the everyday.

With RouteGenie, you have a variety of ways to allow trip scheduling, the ability to route trips ahead of time, insight to adjust trips on the fly, knowledge to submit clean claims, and more.

Behind-the-scenes HR work keeps your business running smoothly, so RouteGenie gives your team the tools they need to manage employee paperwork, payroll, and more. It’s easy to access new employee applications and information, update driver certifications, and calculate pay and commission—all in the system.

Don’t fall behind on important HR work. Use RouteGenie to keep everything up-to-date and organized.

RouteGenie’s built-in driver app puts the control in the driver’s hands. Built for simple use, the driver app lets dispatchers communicate with drivers right in the app.

Drivers can receive messages and updates within the app, and they can choose to use in-app navigation or they can push the address out to Google Maps. When drivers are at the pick-up point or close by, they can send a message to the passenger with updates.

Connect with your passengers better than ever before. The RouteGenie client app lets passengers schedule private pay trips via credit card, view their upcoming trip details, and see live trip updates as soon as they’re available.

Your passengers have the ability to plan trips whenever they need to and track rides so they know exactly when to come outside.

Our quality product is backed by more than 15 years of experience in the non-emergency medical transportation industry. We knew there had to be a better way to manage your operations, so we created the software.

Born from meticulous research and trial and error, RouteGenie is an advanced, modern NEMT all in one software that won’t limit your operation—in fact, it will lend you more opportunities than ever before.