How does NEMT routing software boost efficiency?
Non-emergency medical transportation software is a great investment for a number of reasons. It simplifies scheduling for passengers, creates efficient routes, improves the billing process, and informs smart dispatching decisions. There’s a lot that goes into making these benefits possible. We took a deep dive into the capabilities of NEMT routing software, and how those features benefit customers who commit to a robust system.
Automatic, smart route planning
NEMT software has a calculated method of finding the best routes for every trip. The system collects and assesses real-time data, including traffic patterns, mileage, weather conditions, accidents, and more, to recommend the quickest and most efficient route. In the end, the hope is that the right route reduces time spent on the road and the amount spent on fuel. NEMT software analyzes all these factors automatically, so when your drivers are ready to hit the road, they have all the information they need.
When your drivers hit the road, it’s easy to track their progress in real time. Not only can dispatchers watch the trip unfold via the software, they can also communicate with drivers to make on-the-fly adjustments. This allows for proper collaboration, quick changes, and the most accurate decisions for every trip.
If you’re dealing with a variety of customers, chances are, they all have different needs. One client may only require an ambulatory vehicle, while another may need a wheelchair van to travel in. NEMT dispatch software automatically searches for the most efficient vehicle for each trip. The system considers the passenger’s individual needs, searches for multi-load opportunities, and finds vehicles that are available in the pick-up area to reduce miles driven. Smart dispatching is prioritized from the start, and if better routes and vehicle options become available, the system adjusts in real time to accommodate the new trip details.
Automatic timestamps and trip details
If you need to look back on previous trips, NEMT software makes doing so simple. Software automatically collects timestamps for all pick ups and drop offs to create an electronic receipt of every trip. Additionally, the system collects passenger information, vehicle information, route details, and more and stores them for future reference. When you use software to plan trips, you take the guesswork out and let the software track data for you.
How does NEMT software improve customer experience?
One of your top priorities should be customer experience. If your customers aren’t happy, they won’t stick around and you’ll be constantly scrambling to find new ones. Luckily, investing in NEMT software doesn’t just benefit your business—it improves customer experience, too. The following are some of the ways non-emergency medical transportation software keeps your customers satisfied.
On-time pick ups and drop offs
When you’re dealing with passengers who need to get to appointments on time, you simply can’t arrive late. Software pinpoints ideal pick-up and drop-off windows based on appointment times and patient parameters, so that patients are picked up on time and dropped off at their appointments with enough time to get inside and get settled. This is one of the biggest things you can do to keep your customers happy, and NEMT software makes it easy to achieve that goal.
Transparency via passenger applications
Customers want transparency, and there’s no better way to give them that than with a passenger app. A passenger app is typically a built-in portion of a larger NEMT software platform. Passenger apps allow clients to book private pay trips right from the app, so they can book and modify a trip whenever they need to. Passengers can also easily track their rides from the app, so they know exactly when the driver will be at their home. If they need to communicate with the driver or vice versa, messages can be sent and received from the app.
As your business grows and your clientele expands, you need the ability to add custom features to your software. Many top-of-the-line products allow you to do just that. For instance, if you want to make trip booking simpler for your customers, you can add a unique code to your company website that allows passengers to book instantly from there. Additionally, if you’re doing work with facilities, you can add a module that gives your partner facilities insight into all incoming trips, regardless of their funding source. All of this makes business easier for you, and lends a better customer experience for your passengers.
Hiring reliable drivers is important. Your drivers should be dependent and trustworthy, and if you find great drivers, NEMT software can make them even more reliable. Software informs drivers of the best pick-up and drop-off windows, so they know exactly when to leave and which routes to take. This leaves customers with no doubt that they’ll be picked up as needed and on time to every appointment.
See the difference NEMT routing software makes for your business
If you’re currently trying to grow your business, you need software on your side. Don’t waste any more time handling your NEMT operations manually. Book a demo with the RouteGenie team today to see our modern NEMT software in action!