How do NEMT businesses benefit from a passenger app?
The NEMT industry is rapidly growing and businesses are constantly on the search for tools that will give them a competitive edge. This includes changing their business model to accompany more clients, finding NEMT scheduling software that simplifies the trip scheduling process, or hiring people with more experience in the industry. There are many different ways providers may choose to better their operation, and one of the most popular solutions providers are turning to is a NEMT passenger app. Finding software that has a compatible passenger app is a great way to set your business apart and keep your customers happy. We broke down the defining features of a passenger app and why it matters below.
What is a NEMT passenger app?
A passenger app is a piece of a larger NEMT software platform that gives clients more control over their rides. The app allows passengers to request rides directly from their mobile phone, much like they would on another ridesharing platform. It also gives passengers and drivers a simple way to communicate, so every trip is completed correctly and on time. Passenger apps offer a variety of benefits that any NEMT provider can take advantage of. Check out even more below.
Offer a better customer experience
If you work in an area where your passengers have a number of NEMT companies to choose from, you need something that allows your service to stand out. If customers have control over their ride scheduling and see that your company offers a feature that helps the customer have a better experience, they’ll be more willing to choose your company over one that hasn’t yet adopted a passenger app.
Simple trip booking
If you’re looking to secure more private pay clients, having a passenger app is a huge perk. Private pay passengers want simplicity. They don’t want to jump through hoops to book a ride. Rather than having to pick up the phone, call a provider and chat one-on-one with someone to schedule a trip, customers can simply log onto the passenger app, choose their destination, their address, along with the date and time of their trip and submit the request in minutes. Once the trip request is received and providers decide it can be fulfilled, the client will receive a confirmation message.
To reduce the chance of no-shows, the passenger app makes it easy for clients to receive trip reminders. Reminders can be sent a day in advance and also when the driver is en route. If a passenger simply forgot about their appointment, this is a great way to send a gentle reminder and hopefully avoid a no-show passenger.
Reduce driver wait times
Your drivers have busy days, and their schedules are carefully planned out to operate as efficiently as possible. If drivers get stuck waiting for passengers, they run the risk of being late to their next pick-up. The passenger app makes it easy for drivers to notify passengers of both their departure and arrival, so passengers know exactly when to be outside and drivers can stick to their schedule.
Find more private pay clients
Private pay clients aren’t looking to waste time. They want to quickly find a ride and pay for it as soon as possible. A NEMT client app makes both simple to achieve. When a client wants to book a trip, they can simply request one from their app. Likewise, when the trip is over and they’re ready to pay, passengers can pay with their credit cards right on the app. The whole process becomes a breeze when the client app is involved.
Find facility partnerships
If you’re looking to find some facility partnerships with local hospitals, nursing homes, assisted living facilities, or another similar facility, having a passenger app can be an added incentive for institutions to partner with your company. Having access to a passenger app allows facilities to track passenger information and easily make payments. This allows them to be better prepared for arrival and departure times, creating a more seamless process in general.
See how a NEMT passenger app could change your business
Don’t just dream about the difference a reliable passenger app could make—book a demo and see it in action. At iSi Technology, we offer a line of products for providers in the medical transportation field, including medical billing software, New York Medicaid billing software, and NEMT software equipped with a passenger app. Book your free demo today and find out which solution is right for you.